Shipping policy
Shipping & Delivery
How long does it take to process my order?
All orders placed on shoporbis.com are processed within 1-2 business days, Monday through Sunday.
What is the estimated shipping time?
Once your order has been processed, the estimated shipping transit time is 3-5 business days for deliveries within the United States. We deliver seven days a week. At this time, we only ship within the US. All orders ship with FREE standard shipping!
How long until my order arrives?
Including processing and transit, your estimated total delivery time is 4-7 business days for orders shipped within the United States.
Will I receive a tracking number?
Absolutely! After your order ships, you will receive a confirmation email containing your tracking number along with a link to our tracking page. Simply copy the tracking number from your email and enter it on our tracking page (click here to visit our tracking page: https://shoporbis.com/pages/tracking). If you need further help with your order, please reach out to us at info@shoporbis.com. Our support team aims to respond to all messages within 12 hours during regular business hours, Mon-Fri 9 am-5 pm EST.
How are my items packaged?
Every item is securely packaged with care to prevent any damage during transit.
What shipping method do you use?
We ship all orders via standard ground service. Our goal is to dispatch your order as quickly as possible to ensure a speedy delivery. If you have questions about your shipment, contact us at info@shoporbis.com. Our support team strives to reply to all inquiries within 12 hours during business hours, Mon-Fri 9 am-5 pm EST.
Which carrier delivers my order?
FedEx serves as our primary shipping carrier. Depending on the delivery destination, UPS, USPS, or another available courier may also be used.
I changed my mind. Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To request cancellation, simply email us at info@shoporbis.com within the timeframe noted above. Our support team strives to respond within 12 hours during business hours, Mon-Fri 9 am-5 pm EST.
My order arrived damaged or appears to be missing. What should I do?
If your order arrives broken, damaged, defective, or incorrect, please contact us within 30 days of delivery and include a photo of the item. We will arrange a replacement or issue a full refund. Should you need to return the item to us, we will cover all return shipping costs. If your tracking shows delivered but you haven't received the package, we suggest contacting your local carrier to verify the delivery. For help, email info@shoporbis.com. Our team responds within 12 hours during business hours, Mon-Fri 9 am-5 pm EST.
Why did my order arrive in multiple packages?
We do our best to ship all items together in one package. However, there are occasions when orders may be split into multiple shipments due to product availability, items shipping directly from a vendor, or larger orders requiring separate parcels. Rest assured, you will not be charged any extra shipping fees when this happens.
I received the wrong item. What do I do?
We sincerely apologize if you received an incorrect item. Please contact us right away so we can send the correct product and provide a prepaid return label for the wrong item at no extra charge to you. Please note that any returned product must be in the same condition in which it was received and in its original packaging. Reach us at info@shoporbis.com. Our team responds within 12 hours during business hours, Mon-Fri 9 am-5 pm EST.
When is my credit card charged?
Your credit card is charged immediately when your order is submitted.
What payment methods do you accept?
We currently accept Visa and Mastercard for all purchases.
Contact Us
Customer support: 9:00 am to 5:00 pm EST
Email: info@shoporbis.com
Phone: (417) 275-0740
Company name: Lubeck Shore Inc
Address: 642 Lore Lake Rd, Kalispell, MT 59901, United States
We will answer the phone 24/7 and reply to emails within 12 hours during working/business days.
You can also contact us via our contact us page by clicking here https://shoporbis.com/pages/contact-us