Refund policy

Returns and Refunds

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order to qualify for a full refund. To initiate a return, please reach out to us by email or phone. IMPORTANT: All returned items must be in their original condition and original packaging.

Please be aware that the customer is responsible for covering return shipping costs unless the product arrived defective or was not as described.

Items purchased at a sale or discounted price are considered final sales and are not eligible for return, store credit, or refund to the original payment method. Every return must be in its original condition with all packaging intact. For return-related questions, please email info@shoporbis.com. Our support team works to reply to all inquiries within 12 hours during standard business hours.

Refunds (If applicable)

After your returned item has been received and inspected, your refund will be processed within 7 business days and applied to your original payment method. For questions regarding refunds, email us at info@shoporbis.com.

Reserved Rights Regarding Refunds

IMPORTANT: Once a return has been started, your items must reach our warehouse within 14 days. If they do not arrive within this timeframe, we reserve the right to decline the return. We also reserve the right to refuse returns that do not comply with our policy requirements, including items that show signs of use, alteration, laundering, damage, or are missing components. Any cases of suspected misuse or fraud will be addressed accordingly.

My order arrived damaged or it's missing.

If you receive an item that is broken, damaged, defective, or incorrect, please notify us within 30 days of delivery along with a photo of the item. We will send a replacement or provide a complete refund. If you prefer to ship the item back, we will fully cover the return shipping costs. If your tracking shows the package as delivered but you have not received it, we recommend reaching out to your local carrier to confirm delivery. For return inquiries, email info@shoporbis.com. Our support team aims to respond within 12 hours during business hours, Mon-Fri 9 am-5 pm EST.

Sale Items

Only items purchased at regular price are eligible for a refund. Unfortunately, sale or clearance items cannot be refunded or canceled.

Contact Us

Customer support: 9:00 am to 5:00 pm EST

Email: info@shoporbis.com

Phone: (417) 275-0740

Company name: Lubeck Shore Inc

Address: 642 Lore Lake Rd, Kalispell, MT 59901, United States

We will answer the phone 24/7 and reply to emails within 12 hours during working/business days.

You can also contact us via our contact us page by clicking here https://shoporbis.com/pages/contact-us