Frequently Asked Questions

After your returned item arrives at our warehouse, please allow up to 7 business days for your refund to be processed. The refund will be issued to the original payment method used for your purchase. If you have questions about a pending refund, please email info@shoporbis.com.

Yes — as long as you notify us within 24 hours of placing the order, we can cancel the duplicate. Please contact us as soon as possible using the details below. Please note that once an order has been shipped, it can no longer be canceled.

ShopOrbis

Customer support: 9:00 am to 5:00 pm EST

Email: info@shoporbis.com

Phone: (417) 275-0740

Company name: Lubeck Shore Inc

Address: 642 Lore Lake Rd, Kalispell, MT 59901, United States

We will answer the phone 24/7 and reply to emails within 12 hours during working/business days.

You can also contact us via our contact us page: https://shoporbis.com/pages/contact-us

If your order status shows as delivered but you have not received it yet, here are some steps to take:

1. Check around your property — Sometimes carriers leave packages at side doors, porches, garages, or with neighbors.

2. Wait 24 hours — In some cases, a package is scanned as delivered slightly before the actual drop-off.

3. Contact your local carrier — Reach out to the carrier (FedEx, UPS, or USPS) with your tracking number to confirm delivery details.

4. Contact us — If you still cannot locate your package, please email us at info@shoporbis.com and we will work with the carrier to resolve the issue.

If the carrier website shows your tracking number as invalid, please try the following:

1. Wait 24-48 hours — Tracking information can take up to 48 hours to update in the carrier's system after your order ships.

2. Double-check the number — Make sure you copied the full tracking number from your shipping confirmation email without any extra spaces.

3. Try a different tracking site — You can use our tracking page at https://shoporbis.com/pages/tracking or a universal tracker like 17track.net.

If the issue persists after 48 hours, please email us at info@shoporbis.com and we will look into it right away.

We apologize if you were unable to reach us by phone. Our phone support hours are 9:00 am to 5:00 pm EST, Monday through Friday. Outside of those hours, the best way to reach us is by email at info@shoporbis.com. We respond to all emails within 12 hours during business days.

ShopOrbis

Customer support: 9:00 am to 5:00 pm EST

Email: info@shoporbis.com

Phone: (417) 275-0740

Company name: Lubeck Shore Inc

Address: 642 Lore Lake Rd, Kalispell, MT 59901, United States

We will answer the phone 24/7 and reply to emails within 12 hours during working/business days.

You can also contact us via our contact us page: https://shoporbis.com/pages/contact-us

We currently accept the following payment methods:

Credit Cards: Visa and Mastercard

All transactions are processed securely using SSL encryption and PCI DSS compliant payment gateways to protect your financial information.

At this time, we do not offer cash on delivery (COD) as a payment option. All orders must be paid for at the time of purchase using one of our accepted payment methods (Visa or Mastercard). This allows us to process and ship your order as quickly as possible.

The best way to get detailed information about any product is to visit the product page on our website at shoporbis.com. Each product listing includes descriptions, specifications, and images. If you have additional questions about a specific item, feel free to contact our support team at info@shoporbis.com and we will be happy to help.

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be in their original condition and original packaging. Please note that the customer is responsible for return shipping costs unless the item is defective or not as described. Sale or discounted items are considered final sales and cannot be returned. To start a return, email us at info@shoporbis.com.

Once we receive and inspect your returned item, your refund will be processed within 7 business days. The refund will be applied to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account. If you have not received your refund after 10 business days, please contact us at info@shoporbis.com.